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Returns

For purchases from Tubbssnowshoes.com

  • All items have a 30-day money-back guarantee
  • Items must be in new/unused condition with original packaging and hangtags
  • Only defective product may be returned after use or without hangtags
  • For defective warranty returns, please reference our Warranty Section

Please allow two (2) to three (3) weeks from product arrival for processing.

Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.

If your return was a gift, the credit will go to the original purchaser of the item.


Additional information for purchases from Tubbssnowshoes.com

Product Exchanges

To exchange Tubbs product, please follow our return instructions above and then place a second order through tubbssnowshoes.com.

Return Shipping Charges

You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.

Damaged Items or Mis-Shipments

Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

Rejected Returns

  • If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
  • Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.

For purchases from authorized retailers

If your Tubbs product was purchased from a local retailer rather than from tubbssnowshoes.com, you must bring your product back to the retailer.

*Please do not contact Tubbs Snowshoes regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from tubbssnowshoes.com and were fulfilled and shipped directly by Tubbs Snowshoes.